Refund & Cancellation Policy
Last updated October 2026
Because a membership gives you immediate access to the club, memberships are generally not refundable once issued. We do want every payment to be fair, so here is when we will help.
When we refund or fix things
- Paid but no membership issued: if your payment confirmed but your card didn't appear, contact us and we'll issue it or refund you.
- Duplicate payment: if you paid twice for the same order, we refund the duplicate.
- Overpayment or underpayment: we refund an overpayment, or let you pay the difference for an underpayment.
- Our fault: if a technical problem on our side stops you using core membership benefits for more than 7 days in a row, we extend your membership or refund the affected time.
Upgrades and renewals
- The upgrade credit (what you paid, deducted when you upgrade within 24 hours) is a discount on the new tier, not a cash refund.
- A scheduled renewal that hasn't started yet can be refunded on request.
Private parties
Party places are included with eligible memberships and have no separate price. If we cancel a party, booked guests get priority for the next date.
Not refundable
- Memberships cancelled for breaking our Terms or Community Rules.
- Unused time on a membership you no longer want.
How to ask
Email support@glitterboxclub.com or chat with support within 7 days, with your order number. Crypto refunds are sent to a wallet address you give us, for the USD value of the payment less network fees.